Privacy Policy

Personal Data We Collect and Process

We process the following categories of personal data:

• Basic information: name, date of birth
• Contact information: address, phone number, email address
• Payment information: transaction details, payment method
• Customer history and engagement: order and delivery details, shopping cart behavior, discount codes, loyalty program information
• Customer history and engagement: active products and agreements, as well as previous products and services, usage frequency, product/service status
• Customer activity: reading and interaction history from app, websites, or electronic communications we send out, as well as technical information about the devices you use

Personal data is usually collected directly from you or generated through your use of our services and products.

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How We Use Personal Data

Service Delivery / Contract Fulfillment

We use your personal data to fulfill our agreements with you, meaning when you order a product or service from us. The legal basis for this processing is that it is necessary to fulfill a contract with you.

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Customer Relationship Management

We use your personal data to manage our customer relationship with you. This may include customer service, complaint handling, and error correction related to your customer account. The legal basis for this processing is that it is necessary to fulfill a contract with you.

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Analysis, Business Development, and Service Improvement

We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account/profile information. The legal basis for this processing is our legitimate interest.

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Customized User Experience

We tailor the user experience and communication to your customer relationship, using your personal data for this purpose. The legal basis for this processing is our legitimate interest.

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Sales and Marketing

We use personal data in connection with the sales and marketing of our products and services, for example by sending you emails. The legal basis for this processing is our legitimate interest. You can opt out of parts of this processing by, for example, unsubscribing from our emails. Additionally, we may ask for your consent to use your personal data for profiling purposes, where we infer interests and needs based on your data. The purpose of profiling is to make our marketing more relevant.

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System Monitoring, Error Correction, etc.

We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for this processing is our legitimate interest.

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Security, Fraud Detection, and Criminal Activity

We process personal data as part of our efforts to protect our users and ourselves from fraudulent activity, abuse, and criminal actions. The legal basis for this processing is our legitimate interest.

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Compliance with Legal Obligations

In certain cases, we are required to process personal data due to legal obligations. An example of this is information related to sales, which we are required to account for and store in accordance with the Accounting Act. The legal basis for this processing is that it is necessary to comply with a legal obligation that applies to us.

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Your Rights

If you wish to exercise any of your rights, please contact us at post@weldintegrity.no

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Right to Access

You can request a copy of all personal data we process about you. Contact us at the email address above to exercise your right of access.

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Right to Rectification

You have the right to ask us to correct or supplement information that is inaccurate or misleading.

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Right to Erasure

You have the right to have your personal data deleted without undue delay. You can request deletion of your data at any time. However, note that data we are legally required to retain (e.g. under the Accounting Act) will not be deleted.

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Right to Restrict Processing

In some situations, you may also ask us to restrict the processing of your data. You can do this by managing your consents or preferences in our systems.

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Right to Object

If we process your data based on our tasks or a balancing of interests, you have the right to object to our processing of your data. You can do this by managing your consents or preferences in our systems.

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Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact us at the email address above to request your data.

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Complaints

We hope you will notify us if you believe we are not complying with the Personal Data Act. Please contact us through your established communication channel with us. You may also lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

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